I'm just back from a four-day trip to the UK. While there I read through Sons of Gods once more on my Kindle and found hundreds of things to improve. I bookmarked them all diligently and planned to make the changes on my PC early this morning (Sunday).
So there I was at 6 am all ready and rearing to go and..... WHAT?????!!!!!!
My Kindle screen is only half visible. There's a small dent in it! I can't read a thing!
I had brought it back from London in my backpack and it must have been damaged on the way.
First thing I did was order a new Kindle, but then I cancelled the order because I heard that Amazon's Customer Service is .... rather generous.
I called them at 7 am (on a Sunday!) and told them what had happened. Immediately they agreed to replace it, free of charge; all I have to do is return the damaged Kindle.
So: Thank you, Amazon!
I have, however, lost all those bookmarks. I'll have to read the whole thing again and hopefully re-discover all the details that need changing. It really is only a matter of tiny, tiny details. Should be OK.
I'm thinking of publication around Christmas.
PS. The new Kindle arrived next day, Monday, at 9 am, Special Delivery! Now, that's what I call Customer Service.
So there I was at 6 am all ready and rearing to go and..... WHAT?????!!!!!!
My Kindle screen is only half visible. There's a small dent in it! I can't read a thing!
I had brought it back from London in my backpack and it must have been damaged on the way.
First thing I did was order a new Kindle, but then I cancelled the order because I heard that Amazon's Customer Service is .... rather generous.
I called them at 7 am (on a Sunday!) and told them what had happened. Immediately they agreed to replace it, free of charge; all I have to do is return the damaged Kindle.
So: Thank you, Amazon!
I have, however, lost all those bookmarks. I'll have to read the whole thing again and hopefully re-discover all the details that need changing. It really is only a matter of tiny, tiny details. Should be OK.
I'm thinking of publication around Christmas.
PS. The new Kindle arrived next day, Monday, at 9 am, Special Delivery! Now, that's what I call Customer Service.
2 comments:
The exact same thing happened to me. It was tough to go without my Kindle while Amazon replaced it, but you're right, their customer service was kind :-)
Now every time I wake it from sleep, I'm a little scared...
Get protection! Now! I got a very nice leather case for mine and now I can sleep MUCH better. I almost sat on it yesterday, but I think it would have survived. It's also easier to read this way, I think.
Thanks for your comment!
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